Refund policy

We want you to love your purchase. If you are not entirely satisfied, we are here to help.

Conditions for Refund/Return: Returns must be initiated within 15 days of receiving your item. Items must be unworn, unwashed, unaltered, and in the exact same condition that you received them, with all original tags attached.

Process: To start a return, please contact our support team at hello.mspineapples@gmail.com with your order number. Once we receive and inspect your item, we will notify you of the approval or rejection of your refund. (Note: Customers are responsible for return shipping costs unless the item arrived defective).

Refunds will be made via original payment method.

Non-returnable Items: Sale items, preloved items, promotional items, and innerwear (if applicable) are not eligible for returns due to hygiene reasons.